Lyft - inflexible airline

Lift boasts being the most flexible airline, but didn't come to the party when they needed to.

After purchasing tickets I received a mail 3 days later to say the flight time had changed. After querying the email I found out that I could change days and times but the alternative options could not replace my original booking time. They also said I couldn't get a refund but a credit to my Lift wallet.

After back and worth chat messages (because they don't have telephone assistance) I asked that the matter be escalated. After escalation I was offered a refund, but was told it would take up to 7 days. That doesn't help as my flight is less than a week away and I need to purchase new tickets.

The end result is my family and I (total of 6 tickets) had to chance our itinerary because of the flight time changes by Lyft.

Very frustrating experience from Lift to solve an issue they created.