Lift's Airlines Abigail and Conray's attitudes are DISGUSTING!

Booked my teenage daughter on a flight from Cape Town to Johannesburg on Thursday, 28 March 2024. As my family and I are frequent family and professional travelers we are used to getting to Cape Town Airport around 45-60 mins prior to departure and just go through through the boarding gates as we already check-in online 24 hours before hand. Well, on Thursday, 28 March 2024 WAS A NIGHTMARE at Cape Town International Airport. People snaking and queuing from the information counter to the boarding gates.

Everyone is panicking and stating they going to miss their flights. Luckily Flysafair walked up and down the long lines to call people to accompanying the Flysafair officials to their boarding gates. I run to the Lift Counter and I talk to Abigail to indicate that my daughter is waiting in line and requesting if Lift staff cannot follow the same example as Flysafair officials, as my daughter was standing in line for 40 mins and she might miss her flight.

Well, I get a loooong lecture from Abigail indicating that they are NOT Flysafair officials and that we had to make sure that we were at the airport 2 hours before the flight. She says this in a rude manner and gives attitude while she talks to me. I run to any airport official to assist. Finally a friendly ACSA official allows my daughter through the check in gates in order to go to boarding gate. My daughter goes to the boarding gate and Conray closes the gate just as she gives her boarding pass and ID document. This, while Conray allowed a passenger to go through the boarding gate literally SECONDS before my daughter. My daughter calls me on whattsapp and I request to speak to Conray, At first he points the phone to the ceiling and and doesnt want to engage me. When I ask for a solution he indicates I must purchase another ticket for my daughter. He gives the phone to my daughter and says he doesn't want to talk to me again as I'm unprofessional and rude for asking what is a solution to the chaotic predicament and why he would close the boarding gate when he LITERALLY let a passenger pass through seconds before my daughter produced her boarding pass.

At the ticketing office Conray comes to the desk, looks in my face and looks away. No greeting, no explanation, no nothing.

Today, I purchased ANOTHER ticket for my daughter via LIFT to fly to JHB. I decide to confront Abigail and Conray. Abigail have the ***** to point at me while I talk to her and still gives me atttitude and Conray just sits behind the and then just sits there and denies everything. This while the staff whispers that they know what happened yesterday regarding our case, which means that there was a discussion.

Lift, ABIGAIL and CONRAY at your Cape Town Airport are the MOST UNPROFESSIONAL. They really thought they talking to hood rats, which they most probably took my wife and I for. Until we receive an apology from Abigail and Conray for their abhorrent/ repugnant behaviour, we will NEVER fly with LIFT again.

Dustin Davids (BAdmin, BAdmin Hons, Master of Public Administration, Master of Company Law, current PhD Candidate) Vanessa Davids (Dipl Nursing, PGDip Nursing Education, PGDip Nursing Management, PGDip Operating Theatre, Master in Nursing.

I will not leave this