LIFT NOT AN UPLIFTING EXPERIENCE AT ALL!!

Our experience was horrific! As we sat in the plane we were told that we needed to wait as they were refueling-there was no air/aircon and some passengers literally wanted to pass out. Then when we finally thought we were taking off the plane had an error and had to be reset!!! And we were told by the crew that they had never done this before-it was a first. On our return flight we could not check our baggae in as they were busy with maintenance on the baggage belt-we could thus not spend time in the Slow Lounge and we had to sit and wait for 3 hours as the time between booking out at the gusets house at 10 and able to check in at the airport was so far apart. We flew down for a funeral and the unexpected costs did not allow us budget for food etc thus the need to use our FNB priveledge in the lounge which was denied due to this incompetence/lack of caring/ lack of cutomer service etc. The lady at the check-in and the support window were both very rude and not helpful at all!!!! Will never use this airline again and will make sure to tell everybody about it. WORST EXPERIENCE OF MY LIFE!!!!