Lift is a ****!!

If I could give them a 0 stars I would. They made me pay for a stupid mistake on their website. Apparently just clicking on “Manage booking” without confirming or paying for a change to the flight constitutes the change. I nearly changed my flight but then I never needed to change anything. Since I never paid for the flight change, it was safe to assume that no change was processed. Only for them to email me 2 hours before my flight to pay for the flight change. When I told them that I never needed to change the flight that’s why I NEVER PAID for the change, they made me pay R250 cause they already made the change. When I went to the customer support desk as OR Tambo, the agents were of no help. Phakamile Mayekiso LAUGHED at me at the desk in between interrupting me when I speak. Lynn was also of ZERO help as she sat their ROLLING HER EYES. I already hate flying and get super anxious before any flight. I ended up having a panic attack before boarding my flight. This was the first and last time I’ll use them.

They DON’T have a CALL LINE and their WhatsApp takes at least 40 mins to respond and they don’t respond to emails at all. They all lack comprehension skills and are quite literally the worst airline and I WILL NEVER FLY with them again!

Most flexible airline my foot. I want a refund of my R250! You guys are robbing people.