Lift and pathetic Service

I booked a flight with Lift to attend a very good friend's (of 25 years) memorial today. Lift apparently had technical issues... Flight was delayed twice while I was waiting without the boarding board saying anything accept go to the gate. No official announcement, no explanation. I stood at the boarding gate for over 2 hours!!! zero announcements!!! I eventually went to someone who told me they had technical issues and maybe, just maybe the next flight will be at *** hours. This would have been after the memorial in any event and by this time 3 flights of passengers would have been had to be diverted. You have left me missing a very dear friend's memorial plus forfeiting the return flight costs as it would have been after the flight you guys got me to Durban and even this flight you could not guarantee would actually take off. The return flight people could not assist me as it was not their fault that your aircraft could not take off in time. You NEVER informed any passengers of the issue and thus ****** us of the opportunity to book another flight with another airline. I only found out what was happening when I approached your staff myself when take off time expired. I was told that there is no guarantee even the next flight will leave on time and even if they did my landing would have been too late. In this time you never ever communicated any issues with your booked and paid up customers. So even i f I was told that your one and only aircraft had technical issues I could have booked another flight but by the time I knew what was going on it was too late. I will NEVER EVER fly with you again ad neither will the company I work for!!!!!