LIFT Airways leave me with a broken suitcase... 4 months later

We travwllwd on Luft Airways to Durban from Johannesburg on 9 April 2024. When we had to collect our suitcases (my wife and I) my suitcase was not on the carosal. An airport officer came to me to indicate that my suicase have been damaged and it was placed in a large plastic bag. I sent Lift support picture of the large zip that was forced open and broken. They asked for additional pics that i sent. I was then told to take my bag to Lift at the Johannedburg Airport, they would give me a bag to put my belogings into. They then said i have to come back to the airport in Johannesburg to collect my suitcase when fixed. I told them that i live on the nothern side of Pretoria and will not make a return trip on my cost to collect the fuxed suicase. Everthing then got quiet. I got a call on 29 July where it was indicated that they understand that i will not make a trip to the. Johannesburg airport to drop my bag and then have to go fetch it when it is fixed. The officer then indicated that a senior person from Lift would call me with 48 hours to give me their proposed outcome/plan to address my problem. I am a very unhappy customer.