Lift airlines starter not working

Today's flight at 6am jhb to Durban suppose to leave at 6am It is now 9:17am the plane hasn't left. We took this flight because we need to be in Durban by 7 30am. All appointments missed, all accommodations lost. Very bad communication from the cabin crew. Know one is telling us what is going to happen. Really really bad service and stuck I the plane for mre that 3 hours.