LEFT STRANDED WITH LIFT AIRLINES

I am completely baffled at the way my flight was handled on the 21st of May 2023. LIFT AIRLINE did not take any accountability on the act on their behalf yet just left me stranded at the boarding gate.

I was booked for a 10am flight on Sunday the 21ST of May of which I assumed I was fully checked in and ready to board (as per Lift confirmation emails).

On the eve of the 20th I did attempt to change my flight as I feared not making it to the airport due to transport issues however my amended attempts were FAILED by the LIFT manage booking page and I did not receive any further emails from LIFT on booking changes, so at this stage as any passenger would think that their ORIGINAL booking was as per normal.

On the morning of the 21st, I managed to get to the airport timeously and only to my horror as I was boarding at the gate, I was told I was NOT ON THE FLIGHT. I had been REMOVED BY LIFT and was told I have to pay for a NEW FLIGHT.

Correct me if I am wrong, but IF I DID NOT receive a new booking confirmation or payment page notification HOW AM I TO KNOW THAT I NO LONGER AM ABLE TO BOARD MY FLIGHT????

I am absolutely furious at the humiliation and lack of organization of LIFT AIRLINES.

I was then turned back from the boarding gates, to walk out of the airport and go book myself a new flight! After spending an additional R525 I was then told I could be on the 1PM flight.

Only to my despair, of wasting my time, energy and most importantly MONEY.

LIFT Airline should refund me for this entire flight for being absolutely unorganized and having such poor systems that automatically KICK OUT their passengers when they attempt to change flights and fail.

Very disappointed customer. & you have officially lost a customer.