Impressed even before flyng Lift

Why review an airline I have not yet flown with? Because I had a prompt and understanding interaction with their Customer Service team and a business deserves credit for any positive experience, just as much as feedback for a negative. Entirely through my own fault and despite the easy and user friendly website, I booked a completely inappropriate (for me) flight. I had read the very generous and clear conditions of cancellation as well as the notice, understandable in such a competitive industry, that refunds would be made only to a LIFT wallet as credit for future purchases. So, when I noticed my mistake and found that LIFT does not serve the destination I needed, I kicked myself and prepared to swallow the cost as I am not likely to be able to use their flights in the foreseeable future. However, I had also read that this is “the most flexible airline” and with my sometimes misplaced faith in human nature, I decided to at least contact them to ask for a refund. Much to my surprise a reply very quickly reassured me that they would make an exception, which leaves me very satisfied, impressed and willing to give them a thumbs up. 👍