I’m upset

I had the worst experience with lift this morning , you would think as a new flight service provider they would be more customer service oriented. I bought my ticket online checked in 24 hours before arrived at the airport 45 minutes before my flight just needed to check in my luggage which I paid for online by the way . But was told I am late to check in my luggage and fail to offer me a alternative solution, I had to book another flight with flysafair which cost me another R1000 bucks