DW
Desiree W
1 reviews | Active since Jul 2021
02 Jul 2021, 11:31
Horrible customer service
Substandard service. No way to call them and they only reply to emails 2days after query. will never ever use their service again and will share this with everybody on my contacts so that they do not get in the same situation. Please do not use them even if they are dirt cheap. Safe yourself the trouble and pay 200 more with other airlines
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Replies (1)
Lift Airlines's replyOfficial
02 Jul 2021, 14:38Hi Desiree,
Thank you for reaching out to us.
Whilst our usual service levels and turnaround times are around 2 hours, we have, unfortunately with the pause in operations been inundated with contact queries and we have not managed to respond to all our customers within the usual time.
Please accept our apologies for this, we are working hard to respond to every ticket.
Kind Regards,
Your LIFT Team
Thank you for reaching out to us.
Whilst our usual service levels and turnaround times are around 2 hours, we have, unfortunately with the pause in operations been inundated with contact queries and we have not managed to respond to all our customers within the usual time.
Please accept our apologies for this, we are working hard to respond to every ticket.
Kind Regards,
Your LIFT Team
Lift Airlines's reply02 Jul 2021, 14:38
Official
Hi Desiree,
Thank you for reaching out to us.
Whilst our usual service levels and turnaround times are around 2 hours, we have, unfortunately with the pause in operations been inundated with contact queries and we have not managed to respond to all our customers within the usual time.
Please accept our apologies for this, we are working hard to respond to every ticket.
Kind Regards,
Your LIFT Team
Thank you for reaching out to us.
Whilst our usual service levels and turnaround times are around 2 hours, we have, unfortunately with the pause in operations been inundated with contact queries and we have not managed to respond to all our customers within the usual time.
Please accept our apologies for this, we are working hard to respond to every ticket.
Kind Regards,
Your LIFT Team