Giving a pensioners seat to a young lady and shunting him to another seat away from his wife.

As the saying goes - first impressions count. My wife and I, who are pensioners decided to book with Lift Airlines for the first time. What a huge mistake we made. Yesterday when check in opened, we booked our seats and only got an option for row 28 at the back of the plane. Being pensioners, it would mean going down stairs at Cape Town International and then climbing up stairs to board the back of the plane. We got to the airport early to be told the flight was full, and the lady at check in informed us that she was not allowed to change our seats as we had already booked them. We accepted it. Whilst boarding through the gates, my name went red when I gave her my boarding pass 28D. This in front of all the other passengers. She said my boarding pass was not valid. This was extremely embarassiing for both myself and my wife. After a while with the lady trying to figure out what had happened, she politely looked on her counter and informed me that Lift had changed my seat to 24D. I asked how did that happen if I had a boarding pass stating 28 D. She said she had no idea why it was done. We were totally shocked. On boarding I informed the cabin crew and they asked what reason was given.she said they had no idea why it was done. Being extremely angry that pensioners get treated this way, after being told at check in, that Lift was not allowed to change seats for us. So much for the flexible airline that they profess to be. They are flexible to shunt passengers around. A lady was given my seat. Thanks Lift. First time customer and one lost forever. I will make sure that people are made aware of this as well.