DAMAGED BAG

On 26/12/2020 I flew with Lift from Johannesburg to Cape town. While waiting to collect my bag at the baggage carousel, I realized that my bag was damaged. I then sent an email to the airline the next day to inform me about my damaged bag. after almost 9 days of waiting for a response, they responded and they promised to investigate. After several emails I sent and the long awaited responses from their side, I am still waiting. It's been almost 3 months of waiting.

I understand that they are new in the industry but I am quite disappointed with the service I got from them. I will not be flying with them ever again.