An absurd comedy of incompetence

Arrived at 8am for my 9:30 flight to cape town. Thought, yolo let's upgrade.

So got the premium seat. Priority check in, alles, lekker.

And it's delayed. No messages about it. Just a welcome gift.

Then as we're all about to board. They tell us, ja no, the plane is having technical issues.

I'm not sure what other kinds of issues a plane could have but regardless instead of getting us onto a flight since we're all already late. They rather us wait another alleged 2 hours for them to get caught up on this whole "being an airline" thing.

But what we can do right now, is we can go to Wimpy, and have breakfast. Or second breakfast at this stage.

We missed all the alternative flights because Lift isn't feeling the whole customer satisfaction thing today.

But if you really want an experience, try out their whatsapp support chat. No options or support, just "Good day. Apologies for the delay and the impact on your day."

Oh cheers, thanks. Went on to basically ask, well what do you want us to do about it.

To be fair yeah, what could I even ask of Lift about air travel at this stage.

A comical, laissez faire adventure. Support does not care, the planes don't work, the support crew seems to have as little support from Lift as we do.

All in all, today I am a colossal idiot for wasting money, upgrading, for this premium experience