Airline's refusal to provide customer service/satisfaction

********* and dishonest is the best way to describe there customer service.

1. They **** about the flight itinerary. Received a text three hours before my flight stating that departure time from JHB had not changed but arrival in Cape Town would be two hours later. 2. At the departure airport, I was told that there were no changes to the schedule. 3. Sat on the plane for 1.5 hours waiting to take off for Cape Town. On two occasions, they announced that the delay was due to technical problems with the plane. This they must have known well before, as per the initial text message which mentioned the late arrival. 4. We boarded a plane which had no logos or signage, so basically, there must have been a problem with the original plane too. That is, unless they fly planes with no branding. 5. It is now three weeks where they have still not bothered to respond to ANY of my emails which I have requested a response. In addition, they also have not responded to my query about money in my Lift Wallet.

My advice, don't book with Lift Airlines as it is likely that they too will ***** your money. Then they won't take to the air, but will ask government (use our tax money) to offer a business rescue plan to bail them out.