Additional charge on luggage that was already paid for

I recently experienced a very frustrating situation with lift airline. When I initially purchased my ticket, I paid extra for luggage. However, after needing to change my travel date, I was shocked to find that the airline charged me again for my luggage on the new flight. This felt like a blatant disregard for customer service and transparency. The policy states that changes are at no additional charges however I was double charged for luggage.

Despite explaining the situation and showing proof of my initial payment, the staff were unhelpful and insisted on the additional fee. This not only caused financial strain but also added stress to my travel experience. It's disheartening to see lift handle such situations so poorly, especially when loyalty and trust from customers are at stake.

I am deeply disappointed and angered by this experience. It reflects a lack of respect for customers and a failure to maintain a fair and transparent pricing policy.