Abuse of inflight staff

I was a regular flyer with Lift Airlines. However, this weekend, my husband and I boarded flight GE375 on 13 February at 18:00 from Durban to Cape Town.

During the flight, my husband used the onboard restroom. A flight attendant then approached him, embarrassed him, and accused him of urinating all over the walls. My husband explained that it would be nearly impossible to pee on the walls and that there must have been some misunderstanding. The attendant went on to claim that water in the aircraft is blue, but the liquid on the walls was not—so it definitely is urine.

To avoid further issues and not let this ruin what was meant to be a good time ahead of our wedding in Cape Town, I personally chose to clean the bathroom myself. My offer was rejected and the flight attendant persisted in attacking my husband. The issue was the water on the walls, why was my offer to clean it up rejected?

The flight attendant continued making threats, saying she would call the captain and turn the plane around to King Shaka International Airport, where my husband would be arrested. I believe that your staff member abused her role.

Despite our calm and amicable approach, she kept threatening my husband with an arrest. There was no resolution, even after I had voluntarily cleaned the bathroom. This entire ordeal was not only embarrassing and humiliating but also caused an unnecessary scene.

The attendant later claimed that my husband was intoxicated, to which he responded by pointing out that his laptop was open on his seat, as he had been busy working.

She once more indicated that my husband is to be arrested and pointed out the next steps when he lands. My husband then informed her that we are Attorneys and we are aware of our rights and that she was welcome to proceed with having him arrested over a baseless assumption and further advised her that she is causing a scene and if someone had to take out their phones and record this ordeal it would be rather defamatory.

I will never fly with this airline again, as I firmly believe our rights were violated. It was a scary experience & we were clearly singled out and attacked by your staff member. The flight attendant went out of her way to target us and make false allegations, which were highly defamatory.

This experience has led me to seriously question the training and professionalism of your staff, as their conduct demonstrated a clear lack of proper judgment, social awareness, and conflict resolution skills.