A Week Later and No Response from Lift Airlines

19 Apr 2023, 11:07 Lift Airline needs to LIFT their CUSTOMER SERVICE Lift is a new Airline but I don't see them lasting for the remainder of the year . Today was my worst Air Travel experience. I booked 3 tickets on the 01/04/2023 from Johannesburg to Durban. On the night of the 18/04/2023 I receive a sms stating that that we have been shifted to FlySafair and to arrive as scheduled and we will get a flight around the same time. My family and I arrived at Or Tambo at 04h20 on the 19/04/2023. We proceeded to Lift Checking In only to be told to proceed to FlySafair Checking In. There the lady had no clue of what I was requesting but eventually starts to assist. At 04h30 in the morning we get told that the first flight available is at 07h20. We were originally planned to fly at 06h00. This was a nightmare as we planned to be in Durban by 07h15 for different reasons. There were many passengers complaining as this also happened to them. In one instance a husband, wife and a their 3 old daughter were scheduled on different flights to Durban. Imagine a three year old girl. Other passengers were complaining that they will be late for work and other reasons. The Supervisor on duty was very unhelpful and also unpleasant and unprofessional. He refused to assist and merely referred all of us to a WhatsApp Number for Customer Support. This is the number **********97. When you proceed to engage with that number you get a response stating that they only render Services from 07h00. This whole incident is taking place at 04h45 in the morning. To top it off we had no choice but to book our Seats and was given 3 tickets D E F - cannot remember the row. My wife and daughter's name were titled MR. Out tickets were printed to board Gate E5 but later we were told to board Gate C11. When we boarded the flight we were told at the Gate that our seats were taken and hence we were scattered around in the plane. Lift didn't bother to apologize or compensate for Time, Money and Inconvenience. Please do not fly with this company as the same could happen to you. I made the mistake for reasonable prices - I would have been better off paying a higher ticket price and receiving guaranteed service.