PB
Petrus B
1 reviews | Active since Jul 2022
08 Mar 2025, 11:04
Lifetide Batteries, sold as part of combo, incompatible with Deye
I bought a 5kw Deye inverter and 2 x 5kw battery combo deal from them. As it turns out these Lifetide brand batteries are not compatible with Deye inverters… I have confirmed with the Deye inverter manufacturer list of approved batteries and they are not on the list. Waiting to hear from them regarding a refund and return. Not expecting miracles but how are items sold as a combo deal, but the items are not even compatible?
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LiFeTIDE Smart Energy's replyOfficial
14 Mar 2025, 13:34Dear Petrus,
Thank you for your feedback. We would like to clarify that LifeTide brand batteries are indeed compatible with the Deye inverter system. We have successfully sold and installed numerous kits without compatibility issues.
To assist you further, we encourage you to reach out to our technical support team so we can investigate and provide the necessary guidance. You can contact us at +***1 or email ***.
Additionally, our records indicate that your purchase was made on 17 August 2023. Please get in touch, and we will do our best to resolve any concerns you may have.
Best regards,
The LifeTide Smart Energy Team
Thank you for your feedback. We would like to clarify that LifeTide brand batteries are indeed compatible with the Deye inverter system. We have successfully sold and installed numerous kits without compatibility issues.
To assist you further, we encourage you to reach out to our technical support team so we can investigate and provide the necessary guidance. You can contact us at +***1 or email ***.
Additionally, our records indicate that your purchase was made on 17 August 2023. Please get in touch, and we will do our best to resolve any concerns you may have.
Best regards,
The LifeTide Smart Energy Team
LiFeTIDE Smart Energy's reply14 Mar 2025, 13:34
Official
Dear Petrus,
Thank you for your feedback. We would like to clarify that LifeTide brand batteries are indeed compatible with the Deye inverter system. We have successfully sold and installed numerous kits without compatibility issues.
To assist you further, we encourage you to reach out to our technical support team so we can investigate and provide the necessary guidance. You can contact us at +***1 or email ***.
Additionally, our records indicate that your purchase was made on 17 August 2023. Please get in touch, and we will do our best to resolve any concerns you may have.
Best regards,
The LifeTide Smart Energy Team
Thank you for your feedback. We would like to clarify that LifeTide brand batteries are indeed compatible with the Deye inverter system. We have successfully sold and installed numerous kits without compatibility issues.
To assist you further, we encourage you to reach out to our technical support team so we can investigate and provide the necessary guidance. You can contact us at +***1 or email ***.
Additionally, our records indicate that your purchase was made on 17 August 2023. Please get in touch, and we will do our best to resolve any concerns you may have.
Best regards,
The LifeTide Smart Energy Team