SS
Suveena S

1 reviews | Active since Aug 2019

11 Mar 2020, 16:42

Absolutely Unprofessional Service!!!!!

I bought a Sofa set from them.

Spoke to a lady called Sandy, We arranged for delivery and everything was sorted out. The day before delivery I contacted her, She said due to load shedding the delivery wont be possible, a few hours later it was due to the weather, even though it was the rained had stopped. I called her to find out what was happening, she then came with a different story, said that they prioritize customers who pay upfront. only to find out 5 minutes later after explaining my frustration to her that the sofa set wasn't ready. However she offered me a R200 discount. Sofa were to delivered on Tuesday. she then tells me the sofa is half ready, the cushion sand ottoman isn't ready and they will be delivering just the sofa. We called and spoke to her and she then further mentioned that she wouldn't charge a delivery fee. I waited for delivery, Sofas were delivered at 9:30pm at night which is unacceptable. The cushions and ottoman were to be delivered the week after. When I now Queried about the payment for the Cushions as there was a R200 discount allocated to us she then comes with the story that the R200 went for the delivery fee.

Absolutely unprofessional with service and never delivers on time. Instead of getting to the point that the Sofa is not ready you will hear 5 different stories. Only to get a sofa of low quality, the stiches are tearing,

I would never recommend them to anyone.

0
Replies (0)