Disgusting customer service, no delivery

Order placed in March and paid 75% deposit, then went again to pay the outstanding amount. End of May Lauren contacted us to advise that there was a delay on the order and won't be able to deliver. We rep**** to say it's fine because we did mention to Daniel that delivery should be done in August when we move in to our new apartment, on the 17 August we sent an email to Lauren to advise we have moved and would like the couch delivered we received no reply then on Thursday my partner went to the branch to enquire and Lauren advised that according to the system it was delivered . Shock of our lives, we asked where because we did not receive any delivery, she said she will find out from the warehouse and provide feedback. There was no feedback provided after that and had to go to the branch on Sunday 22 August to find out what's happening and Daniel knew nothing about our case but promised to provide feedback on Monday till now there was no contact made. We have been waiting for 6 months to get our order that's fully paid while we have have nothing to sit on at home. I just want my money back, no longer interested in their products