1 reviews | Active since May 2012
PROVIDE INCORRECT INFORMATION TO CLIENT
We wanted to buy a Giraffe made of stone, there was no label on the Giraffe when I saw it a few weeks ago, and when I went to check today, there was still no price tag on the giraffe. I call someone to ask them what the price where, and he called someone and he said R1990. So I asked him again, are you sure it is for the Giraffe, he asked again, and confirmed again the same price. So I said I will take that, plus another item, that was supposed to be delivered. When we want to pay, then suddenly the giraffe is R5690. So we said, but you quoted us twice a different price, it don't work that way. They called the supervisor, who just said, oh well sorry we quoted wrong. Call his manager, same story. So we left both the items, as the giraffe is definiately not worth that price. Where is the days, where you actually man up for your actions. If I quote a client a wrong price in my store, I WILL TAKE THE LOSS. But abviously customer service MEANS NOTHING TO LIFESTYLE GARDEN CENTRE. I will rather drive further to go and do my shopping somewhere else, then to buy at a place that don't care about there clients.
