SHOCKING SERVICE

Hi, I have a annual holiday with The holiday club, lifestyle centre where i have an annual holiday package. I have a dedicated consultant whom i am meant to deal with. My Membership number is THCLC 3621. Firstl i hardly liase with these consultant only when i need to see my options for holiday, and everytime i do liase with them i get the worst response time and worst service. firstly nobody takes the time to explain what my options are with regards to this holiday. i only received a booklet which shows me the places i can go but doesnt give me terms and conditions and how i can best use this travel package. secondly when i do send an email to travel etc, i get no responses on time and the last time i even spoke to the manager because i was getting so frustrated. this time i sent an email to my designated consultant on Friday 10th july, in the early evening, i havent received a response till today 17th july, i have even sent a follow up email on tuesday 14th july and still no response even after my email, i called friday 17th july and an hour has passed no response. i am really frustrated with this company, and the service levels are shocking. i need my options on cancelling. <div><br></div><div><em>(Supplier name changed from The Holiday Club to Lifestyle Centre by Hellopeter.com)</em></div>