False adverti*****t

Formal complaint regarding false advertising, faulty product, and unprofessional customer service.

I am writing to formally express my dissatisfaction with both my recent purchase and the unprofessional and arrogant response my husband received from Lanchman "mananger" after Tiffany, his supposed to be junior referred us to him when I sought a resolution.

On the 23rd December 2024, I bought an S390 7"Tablet PC from your company, which was clearly advertised as having an unbreakable touch screen that Tiffany later confirmed on WhatsApp to have a gorilla glass screen. This feature was a key factor in my decision to purchase the tablet, as I was seeking a durable device for my child. My son dosed off in bed whilst watching on it, slept on, and the screen had cracked. This is a 2-year-old, weighing 16kg. It became even that the screen is not made of gorilla glass and is not unbreakable as advertised. This misrepresentation is extremely concerning as it was one of the primary reasons for my purchase. Now I'm wondering if this was the reason for the prompt cash on delivery sale.

When I contacted Tiffany to address this issue and request a replacement, I was met with an unsatisfactory and dismissive response stating that she will contact the supplier then later said no company covers physical damage to the tablet, it only covers mechanical fault and gave me her mananger's contact details. In particular, my husband spoke with the mananger, Lanchman who displayed a lack of professionalism and arrogance. Rather than assisting in resolving the matter, he was dismissive of our concern, failing to provide a clear explanation or even an apology for the misleading adverti*****t. This behaviour is completely unacceptable and does not reflect the standard of service one would expect from a reputable company.

Given the false advertising and poor customer service experience, I am requesting the immediate replacement of the tablet with one that meets the advertised specification or a full refund. I believe this request is both reasonable and necessary as I should not be held accountable for a product that was falsely represented.

People treat this matter with the urgency and seriousness it warrants. I expect a prompt resolution and I trust that you will take the necessary steps to ensure that I am treated with the respect and fairness that every customer deserves.

I look forward to your timely response and a satisfactory resolution.

Sincerely, Mrs Pride Nkosi Contact number: *** Date of purchase: 23 December 2024