Debt review must be No please remove my name

I cancelled with these people in 2009 /10/27 they were advised by the NCR to remove my name according to form 17,2 of NCR debt help desk. Noxolo sent through a letter that they have removed me. When I went to the bank to find out my status is still on Debt Review. Please Lifeline debt solution remove my name. *** Tel :*** Please remove my status to Not on debt review What more can one do.