Appauling Client Service

<p>Its only been a few months with them but I'm experiencing flames. I have been on Debt Review for over a year now with a different counsellor but have never experienced an issues. I joined Lifeline because they offered a better instalment then the one I was previously paying; little did I know they'd be a catch.</p> <p> </p> <p>I transfered to them February 2016 but to my surprise, my Creditors are now perstaring me for payments of which have not been received for over 02 months yet my account is being debited monthly and no debit has been missed.</p> <p> </p> <p>When I consult with Ristha Rampersad as to why this is such, response is that "I missed the payment, on their side, creditors are being paid". My concern is when she says "I" and refers to me personally whereas they are the ones handling my account therefore statement should read "We have missed payments and therefore credit wants to be removed from review". Instead of getting satisfactory assistance, I'm experiencing a consultant who is too busy to care and just repeats to me her programmed respnse and is not bother to assist at all. The tone of her voice is condescending and frustrated at me for worrying her about my account of which she's handling. I'm being told a creditor will be excluded from the review but my installments remains the same.</p> <p><br /> I'm extremely disappointed by the service received from Lifeline and Rishta Rampersad, worse of all having a Consultant accuse you of being a **** and failing to follow the client's request and forcing me to conduct my own investigation whereas they are the cause.</p>