Awful service -Takes 24 hours to respond for a breakdown

I had taken a platinum premium policy out with Life360 which covers me for multiple safety services. The appealing factor was the breakdown cover and especially the usage of this important breakdown service in South Africa. I have been paying over 100 Rand for the service for months now and I broke down the other week and tried to call Life360 which had no response other than I should email them. So stuck on the side of the road I emailed them and I got a response saying we will deal with my query within 24 hrs ! Is this business for real, are they expecting me to sleep in my car while I wait stranded in the middle of nowhere for this long ! This American company obviously has no idea how SA is with all the crime ( 24 hr to take for someone to respond to come and save you on the road!) isn’t this supposed to be an emergency service that has to effectively deal with a consumers critical circumstance of breakdown emergency ! What a waste of money, I am cancelling my monthly payment and now I have found a local SA company that can look after me and my loved ones in an emergency !!! 🇿🇦 local is Lekka