Poor service

<p>Order a take-away flavoured late - I checked that it was as order and the barista confirmed yes. It certainly was not flaoured. I consulted with the manager the next day and he advised that the flavoured syrup was not in stock - why was my order taken and why was it confirmed? The manager went on to explain how the decision of the supplier of the syrup sits with the group and that he would train the barista - does that address my matter as a customer?</p> <p> </p> <p>We may not remember good service but we certainly remember poor service!</p> <p> </p>