Nothing grand about Life Grand Cafe

Since the opening of the Mall of the South, we (as a family) have not just been frequent shoppers, but also very regular patrons at various restaurants. I have always enjoyed our family outings, which have always been pleasant, until tonight.

Tonight, we had to endure the most intrusive noise levels accompanied by abusive, arrogant and uncouth behaviour, which turned our evening from a supposed pleasure to a miserable evening where we could not even hold a decent conversation.

We attended Col'Cacchio for dinner at around 7pm this evening. The loud music emanating from Life Grand Café was so intrusive that where we were sitting (close to Ocean Basket), we were unable to enjoy our meal and have a conversation, resulting in us having to shout at one another over the dinner table. At 7:15 pm, I walked into Life Grand Café requesting to speak to the manager. A gentleman (supposedly named Pat) was introduced to me as the manager. I explained to him that we are dining down the isle and could hardly hear each other due to the loud music and would he kindly turn same down. I was met with a hostile, arrogant, rude comment stating ”My customers like it so what”. I told the manager that surely this is not permitted for this is a shopping centre and not a night club, families come here to enjoy their time and not be disturbed by noised emanating from other restaurants. I walked back to Col'Cacchio, where I approached the manger to obtain centre management’s number. Life Grand Café’s manager followed me into Col'Cacchio, only to harass and intimidate me.

No apology, no compromise to turn the music down, which was still blaring full blast at 21:00 when we left.

How is this permitted??????????? How can one restaurant have no respect for the patrons and/or staff of other restaurants?

I am led to believe that this is an ongoing problem, which appears to be falling onto deaf ears.

The attitude I was met with by Life Grand Café’s manager is appalling to say the least. My money is best spent elsewhere – will definitely not support this establishment.