LIFE GRAND CAFE WATERFALL 0.5 Stars

LIFE GRAND CAFE WATERFALL- I am utterly disgusted at the service and management at Life Grande in Waterfall. Hospitality is about CUSTOMER SERVICE, “THE CUSTOMER IS ALWAYS RIGHT” THAT DOESN’T APPLY AT THIS LIFE GRAND!! I don’t know whether it is my age or the fact I’m a women, but I will never step foot into this establishment again!! I actually would like a refund because I’m livid! I drove all that way from the South of Johannesburg to be treated like I wasn’t even there. I was meeting with family and this was the closest that they could meet me. The service was utterly slow. Our waitress Londiwe barely checked on us and because we were seated by the door we had to constantly ask the Hostess for assistance. A drink spilt and we waited a good 10 minutes for our waitress to come and check on us, only to ask the hostess yet again to clean the mess for us. I mean WHAT DOES THAT EVEN MEAN AS SERVICE. I called the manager and I’m so unimpressed with myself for not getting his name as he didn’t take me seriously. How can the same establishment not be able to make the same drink. Your manager told me its because different branches do this differently! So in essence from that statement I can take away the fact that all the drink on the menu in different branches are made differently and therefore the prices should also not be the same. Whether or not it on the menu, I order it and your staff should be able to make. The staff is need of a training course and this includes the managers. Also, how can you have 4 managers present and they still don’t know how to help customers. If the store is busy then get more waitrons and less managers. I sent back my drink and said manager said he would fix it and the only difference was that they added garnish which we stated when they brought the first one. Also, this manager did not come back and check if we were happy. There was no remorse or sincereness. I worked in this industry and I’m so appalled at both management and service. The cherry on top of this disaster is that there was no discount and the bill had a drink we didn’t order. We only order 3 Hennessy Smashes but were charged for 4 and when I asked for the manager, who clearly thinks I’m stupid. He removed the 4th on my bill and thinks that is a discount. HOW?? When I didn’t order the 4th one. So in essence I actually paid for my full bill. I also asked him to bring all 4 managers that were present to the table to talk and he didn’t. It only when I said I’d write a review on Hello Peter that I got a discount( OF A DRINK I DIDN’T EVEN DRINK BEING REMOVED FROM MY BILL). The first bill was R 734 and the one I paid was R609. I just need some one to make me understand! Please can someone from the establishment call me and refund me! I do not want a voucher as well. Let’s be clear !! I literally had to drive back to the one at Mall of the South with my family( putting them further from there houses) for better service and that is the best decision I made and also the problem!