KM
Kelly M
1 reviews | Active since Oct 2017
19 Dec 2018, 10:17
Disappointed client
I write this with much disappointment.
On the 5th of December 2018 I made a booking for the 10th of December (7pm) at the Life grand (The club) , the booking was for a table of 10 people. When we arrived at the restaurant we were notified by our waiter that the restaurant closes at 8pm.
At no point when I did my booking was it mentioned to me that the restaurant closes at 8pm, had I been told I would have not even made the booking. I am so disappointed at this poor service and when management was consulted it seemed as if they did not care at all.
The brand has a whole as definitely shifted from being on top of my list to being at the bottom.
disappointed client.
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Replies (1)KM
Kelly M's updateReviewer Update
11 Jun 2019, 13:04 I write this with much disappointment. On the 5th of December 2018 I made a booking for the 10th of December (7pm) at the Life grand (The club) , the booking was for a table of 10 people. When we arrived at the restaurant we were notified by our waiter that the restaurant closes at 8pm. At no point when I did my booking was it mentioned to me that the restaurant closes at 8pm, had I been told I would have not even made the booking. I am so disappointed at this poor service and when management was consulted it seemed as if they did not care at all. The brand has a whole as definitely shifted from being on top of my list to being at the bottom. disappointed client. - Today is the 11.06.2019 and till today, there has not been a response. the msg above was written on 19th of Dec 2018.
KM
Kelly M's update11 Jun 2019, 13:04
Reviewer Update
I write this with much disappointment. On the 5th of December 2018 I made a booking for the 10th of December (7pm) at the Life grand (The club) , the booking was for a table of 10 people. When we arrived at the restaurant we were notified by our waiter that the restaurant closes at 8pm. At no point when I did my booking was it mentioned to me that the restaurant closes at 8pm, had I been told I would have not even made the booking. I am so disappointed at this poor service and when management was consulted it seemed as if they did not care at all. The brand has a whole as definitely shifted from being on top of my list to being at the bottom. disappointed client. - Today is the 11.06.2019 and till today, there has not been a response. the msg above was written on 19th of Dec 2018.