1 reviews | Active since Apr 2013
Very poor service
<p>I had a voucher number 104216 for R3000 from Nedbank for a Life day Spa. I got it from my former CEO Ayesha as a token of appreciation at work. I chose to go to Rosebank as I had cancelled a Fourways one because I never made it on time. I had booked foe me and my boyfriend in August 2015. We went and got a full body massage, when we went to pay we gave them a voucher and asked us to wait only to return and tell us that the voucher had worked and we must pay. I refused as I know I never used it, later they told me they need to check and they must hold on to my voucher and they will call me to update me. Untill today they have NEVER PHONED ME. The full body massage did not cost R3000 and even if my voucher was used I needed proof of that. Thanks God I managed to take a picture of my voucher otherwise I wouldn't be able to write this report. I want to know who used my voucher if someone did and what happened to my balance on the voucher. I have given them enough time to get back to me and they just do not. It is them who wrote my number on my voucher on teh attached promising me to call me the following week.Kindly assist, thank you.</p>
Good Day Lerato
Thank-you for bringing the above matter that allegedly happened in August 2015 to our attention, albeit it being almost a year later.
In an attempt to resolve this issue we would like to request that your contact details (both email and a mobile number) be sent to ********** and copy **********
Kind Regards,
Michelle Jacobs
Marketing Manager | Spas of Distinction Collection
Good Day Lerato
Thank-you for bringing the above matter that allegedly happened in August 2015 to our attention, albeit it being almost a year later.
In an attempt to resolve this issue we would like to request that your contact details (both email and a mobile number) be sent to ********** and copy **********
Kind Regards,
Michelle Jacobs
Marketing Manager | Spas of Distinction Collection