UNHYGIENIC POOR SERVICE

<p>I booked treatments to the value of R2800 for my daughter and myself for my daughters 17th birthday on the 6th August 2016. To start off with, the lady Neelam did not even bother to get back to me to confirm an appointment...I had to chase for the appointment. The treatment rooms smelt like stale oil. Chances are that they don't change the towels and I probably had a massage on the same towel as a previous client. The owner Dimitri confirmed that they have a shortage of towels. The gowns are also not being washed as I found a tissue with gum in it stuck to the inside of the gown pocket...I was truly disgusted. During my hot stone massage the lady burnt me 3 times and the rest of the massage was uncomfortable and scarey as i did not know when she was going to burn me next. It was more stessfuland and went totally against the purpose for me being there. There were no towels and shower gel in the ladies change rooms and the ladies stuffed up my lunch order despite repeating it 4 times. My lunch order was not taken when I arrived and I had to go organise my own lunch which I only got to eat 1 hour later. I asked for beverages and I was told they didn't have any...until I insisted and then they brought some from the store room. We were not even given plates and cutlery to have our lunch. I did complain to the owner Dimitri and he was not prepared to even reimburse me for this terrible spa experience. I even asked for his partners contact details and he seems to be ignoring my emails. R2700 is a lot of money to be paying to a spa of such low standards. This was a complete *******. I will never go back there or recommend to anyone. What's advertised on the website is nothing compared to what was offered to me. Definitely no 5 star treatment.</p>