Poor service

Very disappointed at how I spent so much time on the phone with a consultant working out the costing of my voucher and was told by a lady on the phone how much my voucher was worth and we worked out all the treatments then suddenly on the day everything has changed I was made to pay more than what we agreed on via the phone. Then I lodged a complaint and I was told I’d be called the next day but no one has reached out to me. So I was ****** basically and no one wants to take ownership.

2. The bar area was totally crowded on Monday with very little ventilation and the heat from the pool didn’t help one bit.

Lastly the floatation pool wasn’t much of a float perhaps there wasn’t enough salt in the water. We were very disappointed as other spa’s in the city got this right!