DISGUSTING SERVICE AND TREATMENT!!!!!

Kindly note that I am extremely dissatisfied with the so called feedback provided, I to have

I spoke to the staff 6 times in total, 2 times on the 4th of August 2020, 2 times on the 5th of August 2020, 1 time on the 6th of August and 1 time on the 7th of August 2020.

On the 4th of August 2020, I was advised that i can book a standard massage when i get there on the day i can consult with my the****** who will advise which massage i should do based on my spacific needs.

The website description of the treatments and the one the receptionist refers to is different which will inevitably create confusion.

On the 4th of August 2020, I sent through an email stating exactly what I wanted, same was not responded to.

On the 5th of August 2020, I called in again i was told that the the****** will decide what needs to be done based on my concerns, leading me to belive I could do any facial I want. The cost of the facials were not a concern to me and I would gladly pay the extra charge.

On the 6th of August 2020, I called to confirm my booking however, no confirmation of actual treatments were discussed this should have been discussed or at the very least confirmed in an email which it was not.

So basically each time I call the changes were not confirmed in email, should the changes have been confirmed i would have realised that I am not booked for the treatments i would have liked to get. Since there are different people dealing with clients each time they call, email confirmations would be easier to track changes.

I was told that email confirmation is a policy and it was not done so clearly the correct procedure was not followed, yet the manager was unapologetic and even indirectly told me the mistake was my fault!

the spa offers a luxury service, i did not recive the service i was expecting, clearly relevent process was not followed so the least that could i could have gotten was an apology, instead of advising me of what I should do "next time" acknowledge that their service is lacking and that they will improve on same next time!

Lastly the manager very rudely told me that i should book my treatments individually next time to avoid mistakes????? I was shocked, the onus is not on me as a customer to realise i need to book each treatment individually but rather the staff who is supposed to have in depth knowledge of the inner workings of the spa to advise me on how to go about booking my spa package so that I can get the treatments I want, the attitude and inability of the manager to understand this is portrayed through the staffs poor customer service as essentially it is the managers job to ensure the all processes are operating efficiently and all staff members operate effectively, so this whole situation to me seems as though this spa has a poor management problem.

Nevertheless, I will not be booking any treatments at this spa again niether will I recommend same to anyone wanting a relaxing stress free day.