Bad customer service

My visit to Life Day Spa in rosebank was far from "an extraordinary experience".

It was my girlfriend's birthday. She had wanted to experience the floatation treatment so we booked that as well as the rasul chamber just to add on.

I called in the morning at about 9am to confirm and all was fine. This was a lie as it turned out the power outage meant the floatation tank would be too cold to use. Then we arrived at 12:10 and were shown to the change rooms and told to get ready for the floatation tank. At 1pm we were told the news that it was too cold and that they knew from 6am.

Rather than inform us early on where we could have scheduled something else and possibly come back to the spa that afternoon, we wasted a lot of the day.

This was my first experience with you and it was one I'll remember but for the wrong reasons.

While a power outage is out of your control, letting clients know is in your hands.

Very disappointing.