Appalling customer service

Really disappointed in my experience at life day spa, Rosebank. We were 15min late and we tried to call the desk to inform them, literally called 7 times and couldn’t get through to anyone. The lady who greeted us at reception made us feel extremely unwelcome and kept reminding us how late we were. I explained that we tried to call so many times but she blatantly ignored me and actually just carried on taking over me. I honestly didn’t feel special or like the staff were happy to be servicing us. The staff were very irritated and everything I asked was answered with attitude. Service is shocking! Our gowns were very stuffy, smelled like they hadn’t been washed or like they were stored in a shoe cupboard, smelled terrible! I was even scared to ask for something to drink and when I did I was told nothing is cold. My drink eventually came hot, I asked for ice, and then u realized they brought the wrong drink. I asked for the drink I originally ordered and was told they don’t have it. Like honestly for such a prestigious organization your staff surely don’t match what you profess. Either management is not tight enough or there is no manager on site at all. It felt like I was doing all my treatments for free and I wasn’t a paying customer, that’s how I was treated. I won’t be back here ever again. Feel like we wasted our money.