The****** Fell Asleep
<p>I've visited this spa about 4 or 5 times over a number of years, and have never been particularly enthralled by any of their over priced treatments. I was given a birthday voucher so decided to give it another bash. </p> <p>1.</p> <p>I ordered a particular 90 minute facial because I particularly wanted lymph drainage, but as I lay on the plinth, the the****** then decides to tell me that this treatment is unsuitable for my skin because I will feel burning, and offers me a 60 minute facial, at the same cost.</p> <p>Problems: In the first place, how about informing clients when they book that particular treatments may not be suitable due to skin sensitivity. How about asking clients why they're choosing a particular treatment and what they want to get out of it? Furthermore, I have never suffered from sensitive skin. </p> <p>2.</p> <p>I ordered a 30 minute reflexology treatment, not expecting much besides a foot rub, since reflexology is a specialised discipline and one spa the******s never really master. Well, I got a foot rub alright. One foot got rubbed. The other one hung around in anticipation between a prod and press. Though I can't say for sure what was going on down there snce it was dark and I had a patch stuck to my eyes, no one in this world can honestly say that that is what a foot rub, (nevermind refloxology treatment) is supposed to be. </p> <p>Problem:</p> <p>We pay good money to go to these places they call spas, WHY?</p>
Dear Val
Thank-you for your feedback. It it such a pity that I only learnt of your expereince when you posted it on Hello Peter. I enjoy engaging with clients and am more than happy to discuss anyones expereince. This is the only measure that I have to see where we can improve on our client's experience.
I would never have wanted you to pay for an expereince that you are unhappy with and subsequently the therpaist who dealt with you, Camilar, is no longer with us. I will happily credit your accoutn with the facial and the reflexology and you can use this at any time for any treatments at the spa. I can assure you I am very confident in my team and I know that you will have a pleasant expereince with us.
Please feel free to email me at any stage or call and ask for me. My email address is ***
Have a wonderful week further.
Regards
Shelley
Dear Val
Thank-you for your feedback. It it such a pity that I only learnt of your expereince when you posted it on Hello Peter. I enjoy engaging with clients and am more than happy to discuss anyones expereince. This is the only measure that I have to see where we can improve on our client's experience.
I would never have wanted you to pay for an expereince that you are unhappy with and subsequently the therpaist who dealt with you, Camilar, is no longer with us. I will happily credit your accoutn with the facial and the reflexology and you can use this at any time for any treatments at the spa. I can assure you I am very confident in my team and I know that you will have a pleasant expereince with us.
Please feel free to email me at any stage or call and ask for me. My email address is ***
Have a wonderful week further.
Regards
Shelley
Dear Shelley
Thank you for your prompt reply and your kind offer.
I look forward to experiencing a pleasant treatment, and when I do will certainly make sure to give you a 5 star rating:)
Dear Shelley
Thank you for your prompt reply and your kind offer.
I look forward to experiencing a pleasant treatment, and when I do will certainly make sure to give you a 5 star rating:)
