So many “I can’t”s!

I visited life day spa Fourways today with the intention of booking and paying for a couples spa treatment. I initially spoke to someone at reception who was very helpful. I then mentioned that I would like to make a booking for the 9th August and will pay for it at that moment. Another woman was called to make the booking for me. She initially just answered oh sorry we are fully booked, we have a corporate booking. Then I asked if it is for all treatments at the spa (as I would have changed my treatments to one that was available). She then said oh she will open up a spot for me by “making a plan”. I then said ok I would like to book and pay for it now. I also said that I’d like an invoice so that I have proof that I paid for it. (R 2950!! Who wouldn’t want proof) this is when the “I can’t”s started. She couldn’t give me an invoice or statement showing that they have my money or any sort of proof cause “it will take too long”. I would have had to leave the spa and trust that she will send me this email containing the statement later. (Trust me I’ve had my fair share of “I’ll send it later”s and never actually receive anything) I don’t believe any company should be running where generating some sort of proof of receipt for money is a complicated task. I also don’t believe that I, as a customer,should be doing the thinking for the staff. I have not heard so many “I can’t”s or “no”s from in such a short time frame before, especially since I was a willing paying customer. It seems like this spa doesn’t need business or customers. When I told this woman, it’s fine, I won’t make a booking with you guys then, she gave me a big smile (first smile during my interaction with her) and said thank you bye bye. I guarantee you, you guys will close down very soon with service like this. I on the other hand, will find a spa that actually wants business and that can provide good customer service.