Non-delivery of service

In August 2016 it was my boyfriend's 21st birthday. I decided to treat him to a once in a lifetime experience - a hot air balloon flight. From the research I had done, I found a good deal via Groupon: a hot air balloon flight for two for R2 500. I have tried to book the flight 4 times since last year as it the voucher expired in November 2016. I was however reassured that it would carry over past this date because the flight cancellations were all due to 'bad weather'.

I am a student so finances are not in excess and it took a long time for me to save this money. Upon trying to book for the fifth time in August 2017 I soon realized all their phones, their email address and website were no longer functional.

Their lack of consideration for others who need their money back disgusts me.

Regards a very disgruntled customer.