10 Months and they still haven't closed my acc

On the 24th of April 2014 I sent Life9 an email to the specified email address provided from their call center as well as provided on their website [Email Removed] my request was that they cancel my policy immediately, due to the fact that when I wanted to claim for an ambulance transport fees they refused (their reason, i didn't push the panic button) (my reason for not pushing the panic button was, I was not compos mentus at the time of the MVA with suspected head injury and intern bleeding) They still refused to pay. So therefore I requested that they cancel my policy immediately. Its has been 10 months they have still not cancelled my policy. IF THEY EVER RESPOND TO THIS, I HOPE THEY KNOW THAT THEY WILL HAVE TO REFUND ME FOR EVERY CENT TAKING FROM ME AFTER MY REQUEST FOR CANCELLATION. AS THEIR POLICY STATES IT'S A MONTH-TO-MONTH CONTRACT.