RC
Ricardo C

1 reviews | Active since Jul 2016

25 Mar 2020, 14:05

Liebenberg Auto - Big NONO!

This is by far the most arrogant company that I have dealt with in my life. I had to follow up on the status of my deal all the time. Marco the sales agent did not careless to communicate neither the F&I Heidi. When we took delivery of the vehicle we reported an issue with the clutch and a couple of other aspects. We were told they will not fix it because they gave me discount so no 1000km confidence drive not their problem. After sending a mail to the owner raising my concerns and going to chat to him he just did mot care. To cut a long story short, the clutch in my car which I reported day one, broke leaving me stranded. After getting hold of Marco he said send a mail we will address it, one day before lock down so we are without a vehicle. Tried calling Marco again, did not get hold of him but got through to Corne, who told me the issue is me. After all of this and if I have an issue I must come say it to his face. Great reflection of the company And mentality that you deal with. I will make sure that I warn people of this company of them, and their staff. Its the worst service and attitude that I have seen from owner right through to the staff. Stay far away!

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Replies (3)
Liebenberg Auto
Liebenberg Auto's reply25 Mar 2020, 14:22
Official
Dear Ricardo, Clutch is a wear & tear item that can be misused and burnt in a few meters. No dealer guarantee a clutch. You are rude and your attitude started as soon as we refused to change the date of your invoice to the previous financial year. You can e-mail *** to mediate.
RC
Ricardo C's update25 Mar 2020, 14:24
Reviewer Update
I requested the date change yesterday and accepted it once I got your reply. You take no responsibility and have no customer service. You dictate the attitude you receive
Liebenberg Auto
Liebenberg Auto's reply25 Mar 2020, 15:20
Official
We still need to exercise respect towards other humans. No need to yell or swear at my staff and insult them personally as you have. One indeed does dictate the attitude you receive. I have instructed my staff to not liaise with you further. Please communicate with us via a party that has manners.