1 reviews | Active since Aug 2016
*****
<p>Please do not do any business with Liebenberg Auto in Goodwood. We recently had a very bad experience with them. We put a deposito on a bakkie we wanted to buy. Only to find out that when we went to buy and collect it a week later that they have sold it without even letting us know. They also didn't even offer us anything else or no compensation what so ever!! Very bad businessmenship!!!!</p>
I just spoke to the owner of Liebenberg auto regarding this incident.. Christ Liebenberg. He informed me that we had to pay R1000 deposito per day for them to keep the bakkie. This was not communicated to us. We also asked him for some miner fixing adjustments for the bakkie and were waiting for them to come back to us and let us know when this is done. No phone calls from them were received. When i asked him this morning on the phone if he will help me getting a similar bakkie he said he doesn't want to do business with me in the future because i am rude. Since when is standing on your poits rude? And seeing that he doesn't want to do business with me i believe he also doesn't need other peoples business. Please decide for yourself in future and be very carefull in dealings with him
I just spoke to the owner of Liebenberg auto regarding this incident.. Christ Liebenberg. He informed me that we had to pay R1000 deposito per day for them to keep the bakkie. This was not communicated to us. We also asked him for some miner fixing adjustments for the bakkie and were waiting for them to come back to us and let us know when this is done. No phone calls from them were received. When i asked him this morning on the phone if he will help me getting a similar bakkie he said he doesn't want to do business with me in the future because i am rude. Since when is standing on your poits rude? And seeing that he doesn't want to do business with me i believe he also doesn't need other peoples business. Please decide for yourself in future and be very carefull in dealings with him
Dear Mrs Neethling, Thank you so much for your responce. We value your imput to improve our customer service and grow our company to the best we can be. It is sad that you had a bad experience as we are very proud of our service level. In fact, you can check our Hello PETER history... You will find none in the 11 years we are in business. Unfortunately bad things do happen and all we can do is learn from it. The sales person that assisted you is new to the trade and the correct procedure was not followed. I can gather from your comment that some misinformation was give. For this I am truly sorry. I understand that the fact that he is new is not your problem and we have addressed him internally and with some additional training we will make sure that it does not happen again. I understand that you are frustrated as you lost the opportunity to buy a really excellent vehicle. Unfortunately the funds was not raised in the period agreed by yourselves and we had to sell he vehicle to the next customer in the line. It is merely a business policy and not at all a personal matter. I am very sorry for any inconvenience caused. Please exept our humble apologies. The deposit paid has been refunded to your account. Regards, Joyce Liebenberg (F&I Business Manager) Liebenberg Auto
Best regards,
Dear Mrs Neethling, Thank you so much for your responce. We value your imput to improve our customer service and grow our company to the best we can be. It is sad that you had a bad experience as we are very proud of our service level. In fact, you can check our Hello PETER history... You will find none in the 11 years we are in business. Unfortunately bad things do happen and all we can do is learn from it. The sales person that assisted you is new to the trade and the correct procedure was not followed. I can gather from your comment that some misinformation was give. For this I am truly sorry. I understand that the fact that he is new is not your problem and we have addressed him internally and with some additional training we will make sure that it does not happen again. I understand that you are frustrated as you lost the opportunity to buy a really excellent vehicle. Unfortunately the funds was not raised in the period agreed by yourselves and we had to sell he vehicle to the next customer in the line. It is merely a business policy and not at all a personal matter. I am very sorry for any inconvenience caused. Please exept our humble apologies. The deposit paid has been refunded to your account. Regards, Joyce Liebenberg (F&I Business Manager) Liebenberg Auto
Best regards,