1 reviews | Active since Oct 2017
Insurance
My son bought a vehicle from this place and had an option to buy extended insurance for mechanical problems. We flew from Durban to Cape Town to fetch it. We got back home and with the first 4x4 try, it locked up. It's been over a month and they keep on making excuses why the vehicle has not been registered on the insurance data base. This after we paid R5000 for it. Do not be blind sided by the before sale service, they have No ethics when it comes to after sale service delivery.
Dear Mrs ****ian,
Thank you for your valued response. We can certainly only improve if we hear your comments. The warranty that we included in the deal for you free of charge was through Motorite insurance.
When a policy is written up the IGF legislation applies, so we have to pay the policy and once it is visible on the underwriters system the policy is loaded with the client's credentials and a copy of the signed policy is needed by the admin department to load according to client information.
As I am sure you know Liebenberg Auto has moved premises from 1 Voortrekker Road, Goodwood to 1 Koeberg Road, Brooklyn.
Unfortunately the policy along with all the other confidential information pertaining to your son was already packed up when he had his query and I asked Corne to ask him to kindly assist me with a signed copy of the policy so I could follow up with Motorite if the credentials were loaded.
Your son only sent a photo of the policy number, but I asked him to send the entire policy template so that I can send it to the head office who does the administration which includes his full names / ID number,address as well as details pertaining to the vehicle so that we can determine where the hold up is and if necessary change and upload immediately.
This template was only received this morning via whatsapp and received in bits and pieces. I have printed then out and will paste them onto a page so they look proper and send them off to the insurer.
Up to this day no one has contacted me, the finance & insurance manager for help in this regard. Only Corne (who is the salesman) was contacted. Should you also refer to the terms signed by your son it will stipulate exactly who to contact in an event of a complaint.
Kindly provide your e-mail address so that I can send you the confirmation that the policy your received free of charge to the value of R 6399 was already paid for by our dealership quite some time ago. The only hold up is at policy loading.
Due to the private information regarding your son contained the the paid invoice, I will rather send it to you personally and not divulge on a website.
Hopefully with the policy now clearly available to head office to inspect I will be able to provide you with feedback by the end of the week.
I do apologize for it taking so long and I promise that it will receive our urgent attention :-)
Should you require any further information please do not hesitate to contact me, personally on *** or on e-mail: ***
Warm regards
Joyce Liebenberg
F&I Business Manager
FSP 28260
Best regards,
Dear Mrs ****ian,
Thank you for your valued response. We can certainly only improve if we hear your comments. The warranty that we included in the deal for you free of charge was through Motorite insurance.
When a policy is written up the IGF legislation applies, so we have to pay the policy and once it is visible on the underwriters system the policy is loaded with the client's credentials and a copy of the signed policy is needed by the admin department to load according to client information.
As I am sure you know Liebenberg Auto has moved premises from 1 Voortrekker Road, Goodwood to 1 Koeberg Road, Brooklyn.
Unfortunately the policy along with all the other confidential information pertaining to your son was already packed up when he had his query and I asked Corne to ask him to kindly assist me with a signed copy of the policy so I could follow up with Motorite if the credentials were loaded.
Your son only sent a photo of the policy number, but I asked him to send the entire policy template so that I can send it to the head office who does the administration which includes his full names / ID number,address as well as details pertaining to the vehicle so that we can determine where the hold up is and if necessary change and upload immediately.
This template was only received this morning via whatsapp and received in bits and pieces. I have printed then out and will paste them onto a page so they look proper and send them off to the insurer.
Up to this day no one has contacted me, the finance & insurance manager for help in this regard. Only Corne (who is the salesman) was contacted. Should you also refer to the terms signed by your son it will stipulate exactly who to contact in an event of a complaint.
Kindly provide your e-mail address so that I can send you the confirmation that the policy your received free of charge to the value of R 6399 was already paid for by our dealership quite some time ago. The only hold up is at policy loading.
Due to the private information regarding your son contained the the paid invoice, I will rather send it to you personally and not divulge on a website.
Hopefully with the policy now clearly available to head office to inspect I will be able to provide you with feedback by the end of the week.
I do apologize for it taking so long and I promise that it will receive our urgent attention :-)
Should you require any further information please do not hesitate to contact me, personally on *** or on e-mail: ***
Warm regards
Joyce Liebenberg
F&I Business Manager
FSP 28260
Best regards,