Very Bad service and NO answer on calls EVER

I went there on 2017-06-08 (June 8). I app**** for a duplicate of a vechile and was told to call in 2 weeks to see if the papers arrived since 22 June 2017 i have been calling and calling until im BLUE no one answers any of the 2 numbers i have been given by Lena who helped me that day ( ********** / ********** ) im getting really frustrated because i went there also 16 August 2017 and still no papers its no 2months were it should have been 2weeks its bull**** now and also bull**** the fact that none of the employees there ever picks up a damn phone . Please help me sort this matter ASAP. Regards