Time taken to answer my call

While I am typing this report, I am still holding on to get through to the licensing department in Tshwane...they have an automated message repeating the whole time saying that \they are currently experiencing high call volumes, and will put me through to the first available consultant\", this has been going on for 45 minutes (and counting!!!). How can ANY call center take this long to answer a phone call?<br> <br> It is unacceptable, I have never held on for this long for anything in my entire life!"