Terrible customer service

I arrived at Midrand licensing department yesterday to renew my license. I queued and it was great as the queue seemed to move. My first issue was that the lady standing behind me her X5 car window got smashed and her iPad was ****** in the premises of the licensing department . Which I find rather scary and wondering where ther security guards are of such an institution. I went to double check my car as I felt unsafe.

I then proceeded to do my eye test. I then went to pay . Now this is where the issue arose. The queue was apparently mixed with learners who wanted to pay for their learners. I stood in the queue and when it was my turn a lady was like no sorry I'm only taking learners to pay. I thought to myself is there any sign which is showing where learners or renewal of drivers should queue but we were just mixed and for a person to turn me away after standing for so long without explaining was rather unreasonable. I proceeded to the next till and kindly asked a gentlemen through the glass window. 'Hello please can you help me know where I should stand if I would like to queue to pay for a renewal of a drivers license as the other lady said she is taking learners , have I been in a wrong queue perhaps' he then responded shouting at me. 'Lady what time did u arrive ? How long have you been here? Go sit down ' I was so shocked at the response. I said I'm not going to sit down and why are u shouting... he continued ... everyone was so shocked at this guy response.

I stood there and said I'm not moving until you help me and I'm not sitting down since you have spoken to me like that. He ignored me and continued helping other people. When his white manager came he then was all nice willing to help me. This was really disgusting service. Anyway he finally helped me huffing and puffing ... He went on filled my gender as male when I'm female. He included the wrong intials DD when I'm DA ? He filled in my ****en surname when I gave him my ID with my marital surname . I asked him to correct it , he still has attitude. So I checked my ID if it was correct and left because I was honestly tired from being there from 8:00am -12:30 to do something so simple . All I can say is Midrand licensing department does their job as if they are doing us a favour when then are getting paid for their job. I'm utterly dissapointed at our people who treat each other at this manner.