Rude beyond measure- Marie!!

Sandton Office: I am appalled at the attitude and dismissiveness of this licensing office and in particular a person by the name of Marie working in the administration department. No one was prepared to give me the light of day and assist me. When I approached her to find out why customers are not advised that if they have outstanding traffic fines when renewing their drivers license and cannot make payment immediately they are not told that the fines must be paid within 2 weeks and if not the whole process must start over again, meaning that you have to get an eye test done again (At your own cost - R50.00), try to find a booking which is absolutely impossible on the NATIS site, which means that you have to go through other avenues such as Post Net or 3@1 to make a booking for you at R150.00 a booking, take time off work because masking a booking means nothing, you still wait in a queue. So before you even got to the licensing department you spent R200.00 and the permit and License cost R300.00, so out of Pocket by R500.00! She further more told me that this is not made public due to customers taking advantage of this and will result in longer queues due to non-appointment customers going straight to the pay point to make payment. (With only 3 tellers for 150 people waiting). Her excuses were mediocre and she started to get aggressive. She then played the Covid Card and I told her that is the reason I could not come back sooner, that I did not know as I was not advised of the 2 weeks period and due to that office not being sanitized at all I ended up in hospital with Covid double pneumonia for 24 days. I was very calm and collected at that stage until she started shouting at me about knowing nothing about Covid and her boss being deadly ill with Covid still working (Totally against WHO and Covid protocol - must isolate for 10 days and not be at work - putting every body in harms way). She poked her finger in my face and shouted at me that 2 of her colleagues Enoch and Peter who were sitting there stood up and walked over to find out what was going on. I became very emotional and she walked away to a balcony to smoke. The colleagues assisted me further upon which she came back and poked her finger in my face again and said I put words in her mouth. I asked her to go away and to stop poking her finger in my face and chuffed her finger away. The 2 colleagues asked her to rather go away as she is making things worse.

I suggest you keep Marie away from customers as far as possible as she is not fit to work with public. I suppose nothing will come of this, but I thought it good for the public to be warned against the Marie's of the world!