POOR SERVICE FROM LICENSE DEPT. KEMPTON PARK

I HAVE BEEN WAITING SINCE THE 5th MAY 2015 FOR MY DRIVERS LICENSE TO BE ISSUED. THREE TIMES I WAS ASKED TO COME IN BECAUSE MY FINGERPRINTS WERE NOT ACCEPTABLE, ON THE THIRD TIME IT WAS SENT THROUGH AS A 30/31 AND I WAS ASSURED THAT THERE WOULD BE NO FURTHER ISSUES, THIS WAS THREE WEEKS AGO AND STILL NO JOY, THE STAFF DONT SEEM TOO INTERESTED IN HELPING. ON ONE OCCASION I WAS TOLD BY A LORRAINE THAT IT WAS READY FOR COLLECTION AND TO PLEASE COME IN TOO COLLECT, WHICH I DID ONLY TOO FIND THAT IT WAS NOT THERE, WHEN I TRY TO PHONE NINE TIMES OUT OF TEN IT JUST RINGS, YOU CAN UNDERSTAND MY FRUSTRATION, PLEASE HELP.