Nonsense service from our government as usual

It always pains to write such messages to departmental sectors of this country. The services that we receive from these sectors are appalling and we as citizen must always complain just to get the most minimum service that people employed at these places are being paid for month in and month out. I was at the Department of Licensing today (02 February 2022), and had/ have come in to do a change of ownership. I arrived at the Centre at about 12:25pm and had all my paper work in order. My change of ownership is from bank to personal as it’s a paid up vehicle and the bank has furnished me with all the documents. The first gentleman to assist furnished me with a blue document written: “APPLICATION FOR REGISTRATION AND LICENSING OF MOTOR VEHICLE on top. He advised I fill out the document sign it and return with the other documents needed (ID, Proof of Res and vehicle papers). Obviously there was no need to leave as I had all these documents. I then filled out the blue paper, signed it and returned to the window. Be advised that the Centre was not full as I could return to the same gentleman in less than 7 min roughly after filling out the form. The gentleman checked all the paper and gave me a seating number (number 118) and advised I take a seat and wait for the number to be called. The reality is that on this particular day I was in no rush and I had taken the day off to do this. As a citizen of The Republic of South Africa I understand the government tardiness and most of the time don’t have any issues waiting. However this was ridiculous, I waiting from around 12:35pm until 13:58pm and no assistance. I find this lack of work ethic from the members stationed at your facility Springs Licensing Department (Near Springs Civic Centre) absolutely ********** to say the least. After waiting for this long I went to the window where people were being called and tried to establish as to why this was taking so long given that the station wasn’t that full. The gentleman whom I went to ask this said I can take my number and ask where the file is at the previous window where I was assisted with the blue application paper, as I had advised that if this is the service people are to receive then I’d rather head to a different branch like Brakpan as I have been there and never had to wait over an hour for assistance. I proceeded then to do as he instructed only for him to call me back as he then had the file. He proceeded then to tell me that on the file my application was only accepted at 12:58pm. I said to him that I had been here since 12:30pm however given what they decided to write as the accepted time, does it make it right that I have been at their facility for an hour in counting and not being assisted when? I did not receive a response from the particular gentle, from the question I posed to him. He proceeded to furnish me back with my documents and I then decided to vacate the premises as clearly I was not going to get help. This shows a lack or work ethic from the people you have employed. If people don’t want to work please fire them. As a SA citizen I am very much appalled with this and if this isn’t attended too with grave grievance that will take the matter as far as I can. I will post this on Hello Peter as well and I will ensure that all my social media following and followers are aware of this. If it means letting all the opposing parties in the country know about Springs Licensing Department in Ekurhuleni need be, then I will do so until people are taken to account. I expect response ASAP as I have NOW less than 21 days to get the paperwork sorted before I incur charges meanwhile all this could’ve been avoided if your employees would execute their tasks that they are employed for. Please email or contact me on the below ***